Order Cancellation

  • If your payment of an order has not been made yet, you may  cancel it by clicking "Cancel order" in your account at  Shoegame.store.

    If your order has not been paid in 40 days, it will be  cancelled automatically.

    The non-custom items apply to return back with no reason within 14 days if you are not 100% satisfied with your purchase from shoegame.store.  Please keep the original package and all information well as an evidence for us to confirm your items.



    Our Cancellation Policy:

    For All Standard Size  Shoes: 

    1. Orders  cancelled within 12 hours of payment confirmation will be eligible for a full  refund.


    2. Once your order has been shipped, it can no longer be cancelled.