FAQ

SHOES FAQ
  • 1.How do I know my shoe size?

    If you are unsure of your shoe size, you can measure your shoes size. Because the foot is three-dimensional, any two-dimensional measuring tool, such as a ruler orBrannock device an only approximate your true shoe size. Please also keep in mind that manufacturers use different lasts to construct their shoes, and sizing may vary accordingly.

  • 2.How to choose fit high heel shoes?
  • 3.How to take care of shoes?
  • 4.Why can I no longer find the shoes that I found before?
  • 5.What if my shoes are not available?
  • 6.How do I place my order in this website?
  • 7.Is the information I send over the Internet safe?
NEW CUSTOMER GUIDANCE
  • 1.How to change account information?
  • 2.How do I change my email address?
LOG IN PROBLEMS
  • 1.Can't Log In
  • 2.Forgot Password
PREFERENCE POLICIES
  • 1.What are the requirements for receiving discounts?
  • 2.What kind of discount does Shoespie.com offer?
ORDER MAKING
  • 1.How to change the order information
  • 2.Tips for finding your favorite items
  • 3.Creating reviews
  • 4.What if I can't find the item I want
  • 5.How about the product quality on shoespie.com
  • 6.What is shoespie purchase flow
  • 7.How can I check my order status
  • 8.How to complete an order
  • 9.If a very large order is delivered from China to my country, will customs seize my order
  • 10.What is processing time
  • 11.How to remove item out of cart
  • 12.How do I choose the specifications of the item I want
  • 13.What if I want to change the order information?
  • 14.Useful tips before placing an order
  • 15.What if I am making a large / bulk order
SHIPPING
  • 1.How Do I Save on Shipping?
  • 2.What could cause an invalid tracking code?
  • 3.How can I tell if my items have been shipped or not?
PAYMENT
  • 1.Cash on Delivery
REFUND POLICY
  • 1.What if I changed my Paypal account,can the refund be sent to my new account?